Privacy Policy
Effective Date: July 17, 2025 This Privacy Policy explains how Tawyl ("we", "us", "our") collects, uses, shares, and protects your personal data when you use our mobile app, website, and related services (collectively, the "Platform").
Tawyl provides homeowners with access to home improvement products and services, including bundled “supply and apply” packages, professional installations, and curated shopping experiences. Our Platform facilitates connections between customers, verified service professionals, and vendors across the UK.
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1. What Information We Collect
a. Information You Provide
· Name, email address, and phone number
· Billing and delivery addresses
· Account credentials
· Booking and purchase information
· Vendor or professional verification details
· Communications via the app or support
b. Information We Collect Automatically
· Device and browser type
· IP address and location (with permission)
· App usage data and interactions
· Error logs and crash reports
· Cookies or mobile identifiers
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2. How We Use Your Information
We use your data to:
· Register and manage your Tawyl account
· Process orders, bookings, and payments
· Connect you with professionals or vendors
· Deliver products and schedule services
· Improve and personalize your app experience
· Communicate updates, support responses, and marketing (with your consent)
· Detect and prevent fraud or misuse
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3. Our Legal Basis for Processing
We process your data under the following UK GDPR bases:
· Your consent (e.g., marketing preferences)
· Performance of a contract (e.g., fulfilling orders)
· Legal obligation (e.g., tax compliance)
· Legitimate interest (e.g., fraud prevention, service improvement)
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4. How We Share Your Data
Your information may be shared with:
· Verified professionals and vendors for order fulfillment
· Service providers (e.g., payment processors, couriers, IT support)
· Law enforcement or regulators, if legally required
· Business successors, in case of a company sale or restructure
We do not sell your data.
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5. Responsibilities of Vendors and Professionals
All vendors and professionals on Tawyl agree to:
· Use customer data only to fulfill orders and bookings
· Store and process information in compliance with UK GDPR
· Protect the confidentiality of all user information received
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6. Data Storage & Security
· Data is stored securely within the UK or EEA
· We use encryption, access controls, and secure servers
· Payment details are processed by PCI-compliant third parties
· Accounts are monitored for unauthorized activity
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7. How Long We Keep Your Data
· Account and transaction records: up to 6 years (for regulatory compliance)
· Support communication: up to 2 years
· Marketing data: until you withdraw consent
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8. Your Rights
You have the right to:
· Access, update, or delete your data
· Withdraw your consent at any time
· Object to or restrict processing
· Request data portability
· File a complaint with the Information Commissioner’s Office (ICO)
To make a request, please visit our Contact Form.
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9. Cookies & Tracking
Tawyl uses cookies and similar technologies to:
· Keep you signed in
· Store preferences
· Analyze app performance
· Deliver personalized content
You can manage these through your device or browser settings.
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10. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please read their policies separately.
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11. Children's Privacy
Tawyl is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.
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12. Policy Updates
We may update this Privacy Policy to reflect changes in law, our services, or technology. If we make significant changes, we will notify users via the app or website.
Last updated: July 17, 2025
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13. Contact Us
To get in touch, please submit your inquiry via our Contact Form.